Hotels increased prices per room in 2023. But occupancy was still below pre-pandemic levels.

With their restaurants closed, some hotels are giving patrons a chance to experience restaurant-style meals in their rooms.

“We’re not there yet,” said Kurt Loudenback, CEO of Grand Prairie Foods. “But we feel pretty optimistic about 2021.”

Most major airlines have dropped most ticket change fees, but lodging refund policies are more of a patchwork.

Many urban hotels count on revenue from conferences in the fall that aren’t happening because of the pandemic.

Four in 10 hotel employees are still not working and two-thirds of hotels remain at less than 50% occupancy.

Officials had to find alternatives to big, crowded evacuation centers.

New York, Connecticut and New Jersey have imposed quarantines on visitors from 16 states. Enforcing pandemic safety rules can be a delicate task for businesses.

Pools, spas, housekeeping — they can make folks feel uneasy these days.

The company is trying to readjust to whatever the post-pandemic travel industry will look like.