Free online returns and 60-day windows are popular but cost companies money. Some e-commerce players are experimenting with changes.

For this toy store owner, the biggest challenge right now is prepping for the holidays.

From records to chocolate to bicycles, three small businesses describe how they’re doing ahead of Black Friday.

Three small-business owners weigh in on how the shopping season went for them.

Haunted by their own supply chain woes, many retailers are trying to get what they themselves need for the holidays.

Backlogs of holiday goods on ships and in warehouses mean liquidators could be in for a good season.

Marketplace has been following three American small businesses during this unprecedented holiday retail season. Here’s how things went.

One challenge for those managing “reverse logistics”? Not enough room to store everything we want to send back, one study says.

They’re trying to make a profit selling less stuff, but holding the line on prices.

Personal touches, virtual community events and free shipping can go a long way.