Creators say the new AI is capable of inferring users’ emotions, but some experts are wary of the dangers of adaptive AI.

As Anne Helen Petersen writes, messaging about empathy is different from taking action, and not every employee is buying it.

The video app!

We need to work with designers so children don't think of digital assistants as buddies, one expert says.

One reason for the interest in a more empathetic clinical staff stems from the fact that hospitals and physicians, increasingly, have financial incentives to keep patients out of the hospital.