Things still feel strange for Cat Wilcox, co-owner of women’s boutique Velouria. She misses day-to-day interactions with customers.

When a customer refuses to wear a mask inside the Butte Plaza Mall, manager Alana Ferko gets called in to help.

The ailing tech store closed this week, devastating longtime fans.

Shops and malls could use a boost, but experts say that’s not likely this year.

The pandemic has been hard on Black-owned businesses.

One challenge for those managing “reverse logistics”? Not enough room to store everything we want to send back, one study says.

Sales estimates are all over the place. Small business owners are hoping to ride out the uncertainty.

Personal touches, virtual community events and free shipping can go a long way.

Go big with displays even though COVID is reducing foot traffic? Or dial back the decorations and shore up e-commerce?

Online sales are expected to surge this year because of the pandemic. And that means retailers need a lot more boxes.