Tag
Leisure travelers may be quick to forgive and forget. Business travelers, not so much.
Capacity is down. The weather’s not great, either.
Leisure travel, as opposed to business, is the source of most of the industry’s profits these days.
Many airports are hoping to raise the fees they charge airlines, and airlines have not responded well. The fight is public and nasty.
Dial the number, and a recorded message refers you to the website or mobile app. That could alienate some customers, one analyst says.
Sixty U.S. airports have lost more than half of their flights since 2019, and 14 no longer have any commercial service.
This week, pilots at both American and United Airlines rejected tentative contract deals, and Delta pilots voted to authorize a strike if negotiations break down.
Experts expect fewer travelers, fewer flights, high prices and high anxiety.
Complaints about airlines have nearly tripled from pre-pandemic levels, with passengers left in limbo by cancellations and delays.
Southwest Airlines says it’s getting rid of its one-year expiration date on flight credits. Analysts say more carriers may follow.