“We don’t find that patience in one context is necessarily related to patience in another context,” said one expert.
MIT engineering professor Richard Larson aka "Dr. Queue" on why lines make us tick
Author Rory Vaden discusses how waiting could help you be more productive.
An industry is devoted to occupying your time while you're on hold, waiting for customer service. But the best on-hold experience? Not being put on hold.
Author Frank Partnoy on how slowing down in a fast-paced world can actually help with decision making.
