As the role of soft skills shifts amid evolving technology, that tech — especially generative AI — can be a tool to both train and assess soft skills.
Makers of AI chatbots have promised it would change how we work. Our reporter put that theory to the test with China’s Ernie Bot.
Service lines were swamped early in the pandemic, and many overseas call centers shut down. Companies want you to go online instead.
![“[Chatbots] have infinite patience, and they have also been hammered with training to be polite and agreeable,” said sociologist Jason Jeffrey Jones.](https://img.apmcdn.org/55d644298b1c34ad65e4bb40b8a3b920ca6b2131/uncropped/ca8ca3-2024-09-gettyimages-1770683710-e1727699867954-webp2000.webp)
