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For this Maine chocolatier, labor is the “No. 1 cost to stay competitive”

“To keep our great team, we have raised our wages significantly,” said Kristin Thalheimer Bingham, co-owner of Dean’s Sweets in Portland, Maine.

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Chocolate "bombs" being prepared at Dean's Sweets in Portland, Maine.
Chocolate "bombs" being prepared at Dean's Sweets in Portland, Maine.
Kaitlin Toto Photography

Costs are up across the board at Dean’s Sweets, a chocolate business in Portland, Maine. “Our cost of shipping has increased,” said co-owner Kristin Thalheimer Bingham. “Chocolate prices, organic cream, butter.”

But for Thalheimer Bingham, labor is the No. 1 cost. “Around here, prices for housing and food and just basic living expenses [have] shot up significantly,” she said. “So, in discussions with a few of our team members, they let us know that in order to keep our business functioning, we needed to increase wages.”

Prices increased 9.1% for the year ending in June, according to the Bureau of Labor Statistics. In the New England region, inflation was 8.9%, slightly less than the national rate.

“It was really a very humbling moment,” Thalheimer Bingham said. “And we very quickly adjusted and felt that it was completely the right decision.”

To hear Thalheimer Bingham’s story, use the media player above.

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