Let the post-holiday gift returns begin

Now that the holidays are over, many people are going to be returning gifts and other items that didn’t quite fit the bill. But for many online retailers, accepting and processing returns is costly and undercuts profits. We take a look at what makes the process so expensive. Plus, Twitter is reversing course on its policy of disallowing political advertising. And, we ask Chris Farrell what the pandemic may have taught employers about supporting workers’ mental health.